Effective Date: November 11, 2026

COMPANY NAME: Zhengzhou Hangcan Information Technology Co., Ltd.

COMPANY ADDRESS: Room 301, 3rd Floor, Building 8-9, Courtyard 699, Weilai Road, Jinshui District, Zhengzhou City, Henan Province, China

Postal Code: 450003

Email: service@sizzlecart.store

Contact Phone Number: +1(704)701-6827

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Sizzlecart is owned and operated by Zhengzhou Hangcan Information Technology Co., Ltd.

We're Here to Help

A well-maintained outdoor space starts with the right accessories and the right information.

Whether you are refreshing patio cushions, protecting outdoor furniture, choosing umbrella accessories, or looking for replacement hardware, the Sizzlecart customer support team is here to help.

You can contact us with questions about product specifications, furniture compatibility, installation details, order information, shipping and delivery, returns and refunds, damaged or missing items, privacy requests, or other store-related matters.

Our goal is to make your shopping experience straightforward, informative, and convenient, from choosing the right accessory to getting assistance after your purchase.

Contact Sizzlecart

For questions about our products, an existing order, or your shopping experience, please reach out using the contact details below.

Email: service@sizzlecart.store

Phone: +1(704)701-6827

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

You May Contact Us About:

• Outdoor cushion covers and decorative pillow covers

• Patio cushion storage bags and organization accessories

• Sectional sofa, dining set, and lounge chair covers

• Patio umbrella protective covers and umbrella accessories

• Umbrella base weight bags and replacement crank handles

• Furniture leg caps and adjustable leveling feet

• Patio furniture connectors, brackets, and fasteners

• Product materials, dimensions, and package contents

• Product compatibility and installation questions

• Order confirmation and order status

• Shipping, tracking, and delivery inquiries

• Order change or cancellation requests

• Damaged, defective, incorrect, or missing products

• Returns and refunds

• Privacy-related requests

• Website and account assistance

If your inquiry concerns an existing order, please include your order number whenever possible.

Product Information & Compatibility Assistance

Outdoor furniture comes in many shapes, sizes, materials, and configurations. Finding the right accessory often starts with checking a few important measurements and product details.

If you have questions before placing an order, our team can help you understand the available product information, including:

Cushion Covers & Storage Accessories

• Deep seat cushion dimensions and cover compatibility

• Outdoor throw pillow sizes and cover styles

• Cushion storage bag dimensions and storage capacity

• Fabric materials, closure designs, and care instructions

Outdoor Furniture Protective Covers

• Sectional sofa dimensions and L-shaped configurations

• Patio dining table and chair measurements

• Lounge chair length, width, and height

• Cover styles, fastening systems, and fit requirements

Patio Umbrella Accessories

• Folded umbrella dimensions and protective cover compatibility

• Umbrella pole diameter and base compatibility

• Umbrella weight bag installation and filling methods

• Crank handle connections and replacement hardware specifications

Furniture Maintenance & Hardware

• Round and square furniture leg cap dimensions

• Thread diameter and mounting requirements for leveling feet

• Furniture connector bracket dimensions and hole spacing

• Screw, bolt, and fastener specifications

• Installation methods and compatible furniture structures

Because outdoor furniture and accessories differ in construction and dimensions, not every product will fit every furniture model.

For the most accurate information, please review the specifications and compatibility guidance on the relevant product page. If you are unsure about a measurement or connection type, contact us before placing your order.

Finding the Right Outdoor Furniture Accessory

Different outdoor furniture needs call for different solutions.

If you are unsure which accessory is suitable for your setup, you can contact us with a description of your furniture and how you intend to use the product.

For example, you may be looking for assistance with:

• Refreshing existing patio seat cushions with replacement covers

• Coordinating outdoor throw pillows with your patio seating

• Finding a suitable storage bag for seasonal cushions

• Protecting an L-shaped sectional sofa from outdoor exposure

• Choosing a cover for a patio dining table and chairs

• Finding a suitable cover for a reclining lounge chair

• Protecting a folded patio umbrella between uses

• Adding compatible weight support to an umbrella base

• Replacing a worn patio umbrella crank handle

• Protecting patio furniture legs from scratches and surface wear

• Leveling outdoor tables and chairs on uneven surfaces

• Reinforcing loose furniture connections with replacement hardware

When relevant, providing approximate furniture measurements, photographs, or a description of the existing hardware can help us better understand your inquiry.

Please note that product suitability depends on the individual accessory specifications and the furniture with which it will be used.

Order Assistance

If you are contacting us about an existing purchase, please provide as much of the following information as possible:

• Your full name

• Your order number

• The email address used to place the order

• The product name

• The selected size, color, or product variation, if applicable

• A brief description of your question or concern

Providing these details can help us locate the relevant order information and review your inquiry more efficiently.

If you need to request an order change or cancellation, please contact us as soon as possible. Requests will be reviewed according to the order's current processing status and applicable store policies.

For your security, please do not send passwords, complete payment card numbers, or unnecessary sensitive financial information by email.

Shipping & Delivery Questions

We understand that receiving your outdoor accessories on time is important, especially when preparing your patio or planning an outdoor gathering.

If you have a question about your shipment or delivery, please contact our customer support team.

Where available, please provide:

• Your order number

• Your tracking number

• The product name

• Your latest tracking information or delivery status

• A brief description of your shipping or delivery concern

Our team can review the information you provide and assist with your inquiry.

For information about order processing, shipping destinations, estimated delivery times, shipping fees, and other delivery conditions, please refer to our Shipping Policy.

Damaged, Defective, Incorrect, or Missing Items

We want you to receive the outdoor accessories you ordered in the expected condition.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days after receiving your order so our team can review the issue and assist you.

To help us understand your concern, please provide:

• Your order number

• The product name

• A clear description of the issue

• Photographs or video showing the affected product, where applicable

• Photographs of the outer packaging and shipping label, where relevant

• Details of any incorrect or missing components

For Sizzlecart products, helpful photographs may include:

• Cushion cover fabric, seams, or zipper closures

• Storage bag handles, zippers, and stitching

• Furniture cover straps, buckles, and drawstrings

• Umbrella cover zippers and fastening components

• Umbrella base weight bag seams and filling openings

• Crank handles, mounting holes, and connection components

• Furniture leg caps and adjustable leveling feet

• Connector brackets, screws, and fasteners

Please keep the product and its packaging until our customer support team has reviewed your inquiry or provided further instructions.

Any available resolution will be handled in accordance with our applicable Return and Refund Policy and mandatory consumer rights.

Returns & Refunds

If you have questions about returning an item or requesting a refund, please contact our customer support team before sending the product back.

When contacting us, please include:

• Your order number

• The product name

• A brief explanation of your return or refund request

If your return request is accepted, our customer support team will provide the applicable instructions and, where necessary, the appropriate return address.

Please do not automatically send a returned product to the company address listed on this page unless our customer support team specifically instructs you to do so.

Return eligibility, applicable timeframes, return shipping responsibilities, refund procedures, and other conditions are explained in our Return and Refund Policy.

Privacy Requests

We respect your privacy and understand that you may have questions about how your personal information is handled.

If you wish to ask about your personal information or exercise privacy rights available to you under applicable law, you may contact us by email.

Email: service@sizzlecart.store

Suggested Email Subject: Privacy Rights Request

Please describe your request clearly and provide sufficient information for us to identify the relevant records and verify your request where required by applicable law.

For additional information about how personal information is collected, used, disclosed, and handled, please review our Privacy Policy and Your Privacy Choices page.

Customer Support Hours & Responses

Our customer support schedule is:

Monday through Friday

9:00 AM–6:00 PM Pacific Time

We aim to review and respond to customer inquiries as promptly as reasonably possible during our stated support hours.

The time required to review an inquiry may vary depending on its nature, the information provided, and whether additional verification or investigation is necessary.

Some inquiries may involve:

• Confirming order information

• Reviewing product specifications and compatibility

• Checking shipment and tracking information

• Assessing photographs of damaged or defective products

• Reviewing return and refund requests

• Providing information about installation and replacement components

• Verifying privacy-related requests

Weekends, public holidays, carrier investigations, and periods of high inquiry volume may affect response times.

Where applicable law requires a response or action within a specific period, we will handle the request in accordance with the legally required timeframe.

Company Information

Brand: Sizzlecart

Operating Company: Zhengzhou Hangcan Information Technology Co., Ltd.

Company Address: Room 301, 3rd Floor, Building 8-9, Courtyard 699, Weilai Road, Jinshui District, Zhengzhou City, Henan Province, China

Postal Code: 450003

Email: service@sizzlecart.store

Contact Phone Number: +1(704)701-6827

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Sizzlecart is owned and operated by Zhengzhou Hangcan Information Technology Co., Ltd.

Thank You for Choosing Sizzlecart

From refreshing patio cushions and protecting outdoor seating to maintaining umbrella accessories and keeping furniture properly supported, Sizzlecart brings together practical products for everyday outdoor living.

We believe that thoughtful accessories can make outdoor spaces easier to maintain, more organized, and more enjoyable.

Whether you are updating a patio, preparing furniture for a new season, or looking for a replacement component, we welcome your questions and appreciate the opportunity to assist.

Sizzlecart

Refresh Your Patio. Enjoy Every Moment.

Thoughtful outdoor furniture accessories for more comfortable, organized, and enjoyable outdoor spaces.

Thank you for choosing Sizzlecart.

We look forward to helping you make more of your outdoor moments.