Privacy Policy

Effective Date: November 11, 2026

COMPANY NAME: Zhengzhou Hangcan Information Technology Co., Ltd.

COMPANY ADDRESS: Room 301, 3rd Floor, Building 8-9, Courtyard 699, Weilai Road, Jinshui District, Zhengzhou City, Henan Province, China

Postal Code: 450003

Email: service@sizzlecart.store

Contact Phone Number: +1(704)701-6827

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Sizzlecart is owned and operated by Zhengzhou Hangcan Information Technology Co., Ltd.

This Privacy Policy explains how Zhengzhou Hangcan Information Technology Co., Ltd., doing business as Sizzlecart, may collect, use, disclose, retain, and protect personal information when you visit our website, browse our outdoor furniture accessories, place or attempt to place an order, contact customer support, or otherwise interact with our online store.

In this Privacy Policy, "Sizzlecart," "we," "us," and "our" refer to Zhengzhou Hangcan Information Technology Co., Ltd.

This policy applies to information collected through our website and related shopping, payment, customer support, and order-fulfillment activities.

This Privacy Policy should be read together with our other applicable store policies, including:

  • Terms of Service

  • Terms of Purchase

  • Shipping Policy

  • Return and Refund Policy

  • Your Privacy Choices page

1. Personal Information We Collect

The personal information we collect depends on how you interact with Sizzlecart and which website features or services you use.

Information You Provide Directly

We may collect information you voluntarily provide when you:

  • Place or attempt to place an order

  • Contact our customer support team

  • Ask questions about outdoor furniture accessories

  • Request an order change or cancellation

  • Submit a return, refund, replacement, or product-related request

  • Ask about product dimensions, materials, or compatibility

  • Request assistance with product installation or maintenance

  • Subscribe to promotional communications, where offered

  • Create or use a customer account, where available

  • Submit a product review or other content, where available

  • Participate in a promotion, where offered

  • Submit a privacy-related request

  • Otherwise communicate with us

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order number

  • Purchase history

  • Products purchased or viewed

  • Product preferences

  • Customer support communications

  • Return and refund information

  • Marketing preferences, where applicable

  • Furniture measurements or product compatibility information you voluntarily provide

  • Photographs or videos submitted to illustrate a product or order-related issue

  • Other information you voluntarily provide

Payment and Transaction Information

When you place an order, payment information may be processed by Shopify and authorized payment service providers.

Transaction-related information may include:

  • Payment method

  • Billing information

  • Transaction amount and date

  • Payment status

  • Transaction authorization information

  • Refund information

  • Fraud-prevention or risk indicators

  • Limited or tokenized payment details

Payment information is handled according to the processes, security measures, and privacy policies of the relevant payment providers.

We do not request that you send complete payment card numbers or payment security codes through ordinary email.

Information Collected Automatically

When you visit or interact with our website, Shopify and service providers supporting our store may collect certain technical and usage information, depending on the features enabled and applicable privacy settings.

This information may include:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Device or browser identifiers

  • Approximate geographic location

  • Referring website or traffic source

  • Pages visited

  • Products viewed

  • Search activity

  • Links clicked

  • Shopping cart activity

  • Checkout interactions

  • Date and time of visits

  • Session information

  • Cookie or similar identifiers

  • Website performance information

  • Error and diagnostic information

The information collected depends on the technologies in use, your browser settings, and any consent or privacy choices that apply.

Information Received From Other Parties

We may receive relevant information from service providers and other parties that support our business, where applicable.

These parties may include:

  • Ecommerce and website service providers

  • Payment processors

  • Fraud-prevention providers

  • Shipping carriers

  • Fulfillment and logistics providers

  • Customer support providers

  • Email or marketing service providers, where used

  • Analytics or advertising providers, where used

  • Other technology and business service providers

Information received from these sources may include order status, payment status, shipping updates, delivery information, fraud-risk indicators, or service-related communications.

2. How We Collect Personal Information

We may collect personal information through several methods, depending on your interactions with Sizzlecart.

These methods may include:

  • Directly from you when you provide information

  • Through orders and checkout interactions

  • Automatically through website technologies

  • Through cookies and similar technologies, where enabled

  • From Shopify and other ecommerce service providers

  • From payment, shipping, and fulfillment providers

  • From customer support or marketing services, where used

  • From other sources permitted by applicable law

We seek to handle information that is reasonably relevant to operating our store, processing purchases, fulfilling orders, responding to requests, providing product assistance, protecting our services, and meeting applicable legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes.

Process and Fulfill Purchases

We may use information to:

  • Receive and confirm orders

  • Process payments

  • Prepare orders for shipment

  • Send order confirmations

  • Provide shipping and tracking updates

  • Complete deliveries

  • Respond to order changes or cancellation requests

  • Process returns and refunds

  • Review product-related concerns

  • Maintain transaction records

Provide Product Information and Customer Support

Sizzlecart focuses on outdoor furniture accessories, patio protection products, umbrella accessories, and practical furniture maintenance components.

We may use information you provide to respond to questions about:

  • Product specifications and dimensions

  • Materials and construction

  • Outdoor deep seat cushion covers

  • Outdoor throw pillow covers

  • Patio cushion storage bags

  • Sectional sofa, dining set, and lounge chair covers

  • Patio umbrella protective covers

  • Patio umbrella base weight bags

  • Patio umbrella crank handle replacement kits

  • Furniture leg caps and floor protection accessories

  • Adjustable furniture leveling feet

  • Furniture connectors, brackets, and fasteners

  • Product compatibility and installation requirements

  • Product care and maintenance instructions

  • Package contents and order details

For example, if you provide furniture measurements, photographs, or existing hardware specifications, we may use that information to better understand your product compatibility or installation inquiry.

We may also use relevant information to investigate product concerns and respond to customer service requests.

Operate and Improve Our Store

Where supported by the technologies and services in use, we may process information to:

  • Maintain website functionality

  • Understand how visitors interact with our store

  • Diagnose technical issues

  • Improve website performance

  • Review product page engagement

  • Improve product descriptions and specifications

  • Improve customer support processes

  • Remember preferences where applicable

  • Evaluate the effectiveness of store features

Any analytics or measurement activities will depend on the services actually enabled and applicable consent requirements.

Communicate With You

We may use your contact information to:

  • Respond to questions

  • Send order confirmations

  • Provide payment-related notices

  • Communicate shipping and delivery updates

  • Respond to return or refund requests

  • Provide customer service assistance

  • Send important service or policy updates

  • Send marketing communications where offered and legally permitted

You may opt out of marketing communications through the available unsubscribe mechanism or by contacting us, subject to applicable law.

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications.

Security and Fraud Prevention

We and relevant service providers may process information, where appropriate, to:

  • Verify transactions

  • Detect suspicious activity

  • Help prevent unauthorized payments

  • Protect website functionality

  • Investigate security incidents

  • Prevent fraud or abuse

  • Enforce applicable store policies

  • Protect the rights, property, and safety of our business, customers, and others

Legal and Regulatory Purposes

We may process information when reasonably necessary to:

  • Maintain business and transaction records

  • Meet applicable tax or accounting requirements

  • Respond to lawful requests

  • Comply with consumer-protection obligations

  • Establish, exercise, or defend legal claims

  • Meet other applicable legal obligations

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Sizzlecart, provide requested services, complete transactions, protect our business, or comply with applicable law.

Shopify and Ecommerce Providers

Shopify and other providers supporting our store may process information needed to provide website hosting, shopping cart functions, checkout, order management, data storage, security, and related ecommerce services.

The information handled depends on the services used and the functions you access.

Payment Providers

Relevant information may be shared with authorized payment providers to process payments, confirm transactions, prevent fraud, process refunds, or resolve payment disputes.

Payment providers handle information according to their applicable policies and legal obligations.

Shipping and Fulfillment Providers

To fulfill and deliver orders, we may provide relevant information to shipping carriers, fulfillment providers, warehouses, logistics companies, and other delivery partners.

Information may include:

  • Recipient name

  • Shipping address

  • Telephone number, where needed for delivery

  • Email address, where needed for shipping communications

  • Order details

  • Shipment and tracking information

For international shipments, relevant information may also be provided to customs brokers, customs authorities, or other authorized parties when necessary for customs declarations, clearance, tax administration, or delivery.

Only information relevant to the applicable service should be provided, subject to applicable law.

Business and Technology Service Providers

Depending on the services we use, providers may assist with:

  • Website operation

  • Customer support

  • Data storage

  • Email delivery

  • Marketing communications

  • Analytics

  • Advertising measurement

  • Fraud prevention

  • Cybersecurity

  • Accounting and legal compliance

The actual categories of providers involved depend on the store's configuration and services enabled.

Legal, Safety, and Compliance Disclosures

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, investigate fraud, protect our systems, enforce agreements, protect rights or safety, or establish, exercise, or defend legal claims.

Business Transactions

If Zhengzhou Hangcan Information Technology Co., Ltd. becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

5. Cookies and Similar Technologies

The specific cookies and similar technologies used on our website may vary depending on the services, applications, and integrations enabled.

Essential cookies may be used to support shopping cart functionality, checkout, website security, and other necessary store operations.

Analytics and advertising technologies may also be used where enabled and permitted by applicable law.

You can manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart operations and checkout.

Where applicable law requires consent for non-essential cookies or similar technologies, we will handle such technologies in accordance with the applicable consent requirements.

For questions about cookies or privacy practices, please contact us at service@sizzlecart.store.

6. Analytics, Advertising, and Tracking Technologies

The analytics and advertising services used by Sizzlecart may vary depending on the applications, integrations, and technologies enabled on our website.

Where such services are used, relevant information may be processed to understand website activity, measure marketing performance, improve our store, and support advertising activities.

The specific providers and information involved depend on the services in use and their configurations.

We handle analytics and advertising-related information in accordance with applicable privacy laws and any required consent or opt-out preferences.

7. Personal Information Sales, Sharing, and Targeted Advertising

The use of analytics and advertising services may involve disclosures of personal information to third-party providers.

Depending on the nature and purpose of these disclosures, certain activities may be considered a sale, sharing, or targeted advertising under applicable privacy laws.

Where applicable law provides you with the right to opt out of certain activities, we will provide and honor the required privacy choices and opt-out mechanisms.

The treatment of personal information depends on the actual services used, the information involved, and applicable legal requirements.

8. Global Privacy Control and Browser Privacy Signals

Global Privacy Control (GPC) and similar browser privacy signals may communicate your preferences regarding certain types of personal information processing.

The handling of these signals depends on the technical capabilities of our website and the privacy laws applicable to your location.

Where applicable law requires recognition of qualifying privacy signals, we will take appropriate steps to honor those signals in accordance with legal requirements.

For additional information about your privacy choices, please contact service@sizzlecart.store.

9. Marketing Communications

Sizzlecart may offer promotional communications if the relevant marketing features are enabled.

If you subscribe to marketing messages, information such as your email address, telephone number, subscription status, and communication preferences may be processed as necessary to manage the subscription.

The availability of email marketing, SMS marketing, promotional offers, and related subscription features depends on the store's actual configuration.

Where required, marketing communications will be sent only in accordance with applicable consent and marketing laws.

You can opt out of promotional emails using the unsubscribe instructions included in the message, where available. If SMS marketing is offered, the applicable opt-out instructions will be provided through the relevant messaging mechanism.

Opting out of marketing does not necessarily stop transactional messages about orders, payments, shipping, returns, or other necessary service matters.

10. Legal Bases for Processing Where Applicable

Depending on your location and the privacy laws that apply, we may process personal information on one or more legally recognized bases, such as:

  • Performing a contract or taking steps at your request before entering into a contract

  • Complying with legal obligations

  • Pursuing legitimate interests where permitted and where those interests are not overridden by applicable rights

  • Obtaining consent where consent is required

  • Establishing, exercising, or defending legal claims

  • Other lawful bases available under applicable law

The appropriate legal basis depends on the specific information, purpose, circumstances, and applicable law.

Where processing relies on consent, you may withdraw that consent where provided by law. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

11. Your Privacy Rights and Requests

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include, where applicable:

  • Requesting access to personal information

  • Requesting a copy of certain personal information

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information

  • Requesting information about certain processing activities

  • Opting out of certain sales, sharing, or targeted advertising

  • Withdrawing consent where processing is based on consent

  • Appealing certain privacy-request decisions where required by law

  • Exercising other rights provided by applicable privacy laws

These rights are subject to applicable legal conditions, exceptions, and verification requirements. They are not necessarily available in every location or in every circumstance.

How to Submit a Privacy Request

To submit a privacy-related request, contact us by email:

Email: service@sizzlecart.store

Please use the subject line "Privacy Rights Request" and describe the request you wish to make.

Where reasonably necessary, we may request additional information to verify your identity or authority to act on behalf of another person. We will seek to limit any additional information requested to what is reasonably necessary for verification and processing.

We will review and respond to requests in accordance with applicable legal requirements.

Authorized Agents and Appeals

Where applicable law allows an authorized agent to submit a request on your behalf, we may require appropriate evidence of authorization and may need to verify your identity directly.

Where applicable law provides a right to appeal a privacy-request decision, instructions for submitting an appeal will be provided through the relevant response or legally required process.

We do not promise an online privacy-request form or an automated privacy-preference function through this email channel unless such functionality has been implemented.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on factors such as:

  • Whether information is needed to complete an order

  • Whether an ongoing customer-service issue exists

  • Whether information is required for returns, refunds, or disputes

  • Applicable accounting, tax, or recordkeeping obligations

  • Security and fraud-prevention needs

  • Legal claims or regulatory requirements

  • The purpose for which information was collected

For example, transaction and payment records may need to be retained for accounting, tax, and legal compliance purposes. Customer support communications may be retained while a product or order-related issue remains unresolved or as otherwise reasonably necessary.

When information is no longer reasonably required for a lawful purpose, it should be deleted, anonymized, or otherwise handled in accordance with applicable requirements, subject to lawful retention exceptions.

We do not specify a single retention period for all information because different records may have different operational and legal requirements.

13. Data Security

We use reasonable measures appropriate to the nature of our business and the services available to us to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include protections provided by our ecommerce platform and service providers, access controls, operational procedures, and other safeguards appropriate to the relevant information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending passwords, complete payment-card numbers, or other unnecessary sensitive information through ordinary email.

If you believe your information has been used improperly in connection with Sizzlecart, please contact us at service@sizzlecart.store.

14. International Data Transfers

Sizzlecart is owned and operated by Zhengzhou Hangcan Information Technology Co., Ltd., whose company address is in Henan Province, China.

Depending on the services used to operate our store, personal information may be processed or accessed in countries other than the country in which you reside.

For example, Shopify and other service providers may process information in locations where they or their service providers operate, subject to their applicable arrangements and legal requirements.

Information relating to international orders may also be processed by shipping carriers, logistics providers, customs brokers, or other relevant service providers when necessary to arrange transportation, customs clearance, and delivery.

The locations involved depend on the actual providers and services used.

Where applicable law requires specific safeguards for international transfers, the relevant transfer must be handled in accordance with those requirements.

15. Children's Privacy

Sizzlecart is an online store offering outdoor furniture accessories and related products for general household and outdoor living use.

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information to us in a manner that violates applicable law, please contact service@sizzlecart.store.

We will review the request and take appropriate action as required by applicable law.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, social media platforms, or other external services.

Those third parties may have their own privacy policies and data-handling practices. Sizzlecart does not control the privacy practices of independent third parties.

We encourage you to review the applicable privacy information before providing personal information directly to an external service.

The inclusion of a link does not necessarily mean that Sizzlecart endorses every practice or statement of the linked service.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, legal obligations, or privacy practices.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

Where applicable law requires additional notice or consent for a material change, we will provide the notice or obtain consent as required.

We encourage you to review this page periodically to understand how personal information is handled.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us using the information below.

Brand: Sizzlecart

Operating Company: Zhengzhou Hangcan Information Technology Co., Ltd.

Email: service@sizzlecart.store

Contact Phone Number: +1(704)701-6827

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Company Address: Room 301, 3rd Floor, Building 8-9, Courtyard 699, Weilai Road, Jinshui District, Zhengzhou City, Henan Province, China

Postal Code: 450003

Sizzlecart is owned and operated by Zhengzhou Hangcan Information Technology Co., Ltd.

For privacy-related questions or requests, please contact us by email at service@sizzlecart.store with the subject line "Privacy Rights Request."

Sizzlecart

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